Shipping and Delivery Policy
Shipping and Delivery Policy
The terms of Delivery Policy must be understood. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, to be bound by the terms contained herein.
Team Allay Laboratories Private Limited is committed to deliver all orders with good quality packaging within a span of 5 working days (excluding Sundays & Public holidays) under normal circumstances. Allay Laboratories Private Limited makes all commercially reasonable endeavors to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.
Delivery Charge
Allay Laboratories Private Limited has a non-refundable flat shipping rate of INR 100 per order. All online orders carry a INR 100 shipping charge. The prices are all inclusive of taxes. Allay Laboratories Private Limited partners with third party logistic service providers separate and distinct from PAUL OPTICIANS , to effectuate Product(s) delivery to end users. Details of the Logistic Partner who will be processing the delivery of the order will be provided to the end user through Email & SMS along with the tracking number. The user will also be provided with an approximate date of delivery of the purchased Product(s) on the order confirmation page. The approximate date of delivery is merely an approximation based on the reputation of the third party Logistic Partner. Allay Laboratories Private Limited shall not be liable for delay in delivery by third party Logistic Partners. Allay Laboratories Private Limited may, in its sole discretion, effectuate delivery to customers on their own without engaging logistic partners.
Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. Allay Laboratories Private Limited shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.
COD/ Prepaid
While Allay Laboratories Private Limited aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, currently, Allay Laboratories Private Limited has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within delivery network recognized by the Logistics Partner(s) of Allay Laboratories Private Limited will not be able to process the order further. The customers can check the COD/ Prepaid availability here:
Order Delivery Timelines
Usually, orders are dispatched within 5 days of the customer placing the order. However, in line with Govt. Guidelines for your state, delays might be experienced under certain circumstances. Upon the successful placing of an order and after Allay Laboratories Private Limited has successfully handed over the purchased Product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email & SMS. The minimum delivery time of orders is 5 working days and the maximum is 10 working days.